Terms & Conditions

2025

 

1) The term Stone means natural stone, man-made Stone, Engineered Stone, Terrazzo, and any product natural or manufactured that is used for paving, cladding, tops, tables, signs etc.

2) Variation is an inherent characteristic of natural material and for this reason samples can only be considered indicative of color, shade, and grain characteristics. Samples viewed from current stock are indicative of current stock and new shipments may vary from the sample.

3) Due to current exchange rate fluctuations and the increase in freight rates, this quote may be subject to variation at any time.

4) Any natural stone installed in an external application is likely to suffer some pitting or corrosion over time due to exposure to the elements, weathering, salt attack, pool chemicals, mineral content in water or acid rain. The visual impact of this is best disguised by selection of rustic surface finishes such as sandblasted and brushed, flamed or bush hammered.

5) All Quotes are valid for 30 days. All stone thicknesses are nominal.

6) For supply only stone items all quantities are estimates from drawings only, to be confirmed by site measurements by others.

7) All stone installed and/or used externally and internally requires to be sealed with the appropriate sealer dependent on the stone, the application, and the conditions. Stone has an element of porosity; if not correctly sealed application marks may be difficult to remove. The sealer is to ensure that the surface is more resilient and resistant to staining. Required application(s) can be installed by a recommended contractor. For a list of recommended sealing contractors and sealer products refer to the web site or consult showroom staff.

8) Any recommendation given here for adhesive, waterproofing, sealing, grout is generalised in nature and suitable for the tile product. To ensure suitability for the intended background, substrate, location and use, the client must ensure that the installer or fixer confirms its suitability.

9) Some stone such as quartzite and granite are generally acid and stain resistant and can be suitable for normal household use. Some stones such as marble, dolomite and limestone are not acid or stain resistant however many of these materials are still considered suitable for general kitchen benchtop use due to the more forgiving nature of the colour and veining pattern.

10) White or light colour stone, (tiles or pavers), may be at risk of colour contamination and have some vulnerability to staining. White sand, white cement and white adhesives should be used. Check with your installer for the use of suitable products or contact our office for specific advice related to the product purchased.

11) Maintenance and Care instructions are available on our website. Where additional information or advice is required, please consult with showroom staff.

12) Structural variations in any natural stone can result in variations in surface finish across the slab. Natural stone slabs may have resin applications and cosmetic filling included as part of the processing and is considered acceptable. Some resin filled slabs may not be considered suitable for external application so where applicable please check with our showroom staff.

13) Maximum overhang without requiring additional supports is 50mm. Additional supports by others. Structurally the slab materials we provide may be suitable for unsupported overhang to some extent however vulnerable to damage due to heavy weight/load, impact, or abuse of any kind and we cannot be responsible for this risk.

14) Where design eliminates hobs or step downs in shower recesses the bathroom floor becomes part of the shower base with high moisture ingress into the main floor area. This can result in some shadowing from moisture content and or pitting or damage to some stone. A conventional hob or step-down enables waterproofing to isolate the shower base from the main floor. External feature walls should be waterproofed prior to installation.

15) Conventional circular or square waste outlets are inclusive of a “puddle flange” that allows accumulated moisture in the screed or bedding to drain into the waste outlet. Strip drains can be installed to accommodate the same drainage of excess moisture however often they are sealed off, eliminating any drainage from the screed. Effective drainage from the screed into the waste minimises moisture drying out through the top surface and potential pitting and damage to the stone surface, particularly with limestone.

16) Where stone is installed in high heat locations such as fireplaces BBQ areas etc. it is subject to the risk of cracking, surface damage and / or delamination. Mechanical installation may eliminate these issues.

17) Where stone pavers are installed on Pedestals note some stone pavers may not be suitable for installation on pedestals due to possible structural weakness on veins and variation in thickness. Contact and discuss with our stone consultant prior purchase as

18) All tiles that contain a fibre glass/resin backing will require at least 50% of tile backing mechanically removed to expose natural stone surface. The client must ensure that the installer or fixer confirms the adhesive suitability.

 

Invoicing & Payment Terms;

19) Temporary courtesy holds of up to 14 days are available. If another customer wishes to purchase the material during this period, you will be notified and given 24 hours to confirm your order by providing a PO & invoiced.

20) Once a purchase order (PO) is received for the held material, it will be invoiced and paid under the client’s agreed credit terms. For slabs, actual slab numbers cannot be allocated until the PO is officially confirmed and the deposit is paid. A set of sequenced slabs can only be secured with full payment.

21) Every effort will be made to supply the individual slab selected, however if it becomes unavailable for any reason, we will supply to the best of our ability the next consecutive slab in the bundle.

22) A deposit is required to secure supply-only stock. The remaining balance will be invoiced after 12 weeks and must be settled prior to dispatch. Storage & administration fees may apply after 6 months unless alternative arrangements have been agreed upon in writing.

23) For all Special Nonstock/Custom Imported items from overseas or interstate, a deposit payment of 50% deposit is required with order confirmation and balance within 12 weeks thereafter or on arrival in the warehouse and prior to dispatch.

24) Deposits on remnant stock are non-refundable

25) Clients who have paid in full for stone slabs are entitled to complimentary storage for a period of six (6) months from the date of purchase or order. After this period, storage fees will apply at a rate of $25 per slab per month, unless alternative arrangements have been negotiated at the time of order.

26) Clients who have paid in full for tiles or pavers are entitled to complimentary storage for a period of six (6) months from the date of purchase or order. After this period, storage fees will apply as follows, unless alternative arrangements have been negotiated at the time of order:

Credits and Returns;

27) Credits or quantity adjustments on paid or ordered slabs prior to dispatch can be considered only within 30days of deposit invoice & on slabs in sequence/book matched with remaining stock. If no stock remains, no credit can be applied. No credits on dispatched slabs. N.B. Natural and man-made stone products require specialised equipment for handling, transport, cutting etc. we take no responsibility in this regard for slabs once they are dispatched from our warehouse.

28) Credits on dispatched tiles or pavers must be within 30 days of invoice date and be in first quality condition, as supplied, free of chips, cracks, weathering or staining of any kind. Credits cannot be considered if remaining stock of the batch supplied has already been depleted to a level considered remnant status.

29) Where a return of stock has been agreed, the original invoice must accompany all goods returned. The final credit value will only be determined once the goods have been received and assessed by our warehouse manager. A minimum handling & administration fee of 15% will apply to any agreed credit value, (additional storage fees may also be applied). Credits cannot be issued for freight or delivery charges, adhesives, cement, grout, or custom orders of non-stock items sourced from our suppliers.

Supply & Installation items;

30) No allowance for backgrounds or substrates.

31) Price subject to site conditions.

32) Suitable templates, with all adequate cut outs/penetrations, to be provided by cabinet maker. In an event that a separate trip is required to drill holes then additional costs will be incurred. Joints to suit slab sizes, to be discussed.

33) Plumbing fixtures to be provided with templates for checking. Installation of undermounted fixtures only. All other items installed by others.

34) Penetrating sealer only applied unless other sealer specifically quoted.

35) Maintenance and Care instructions are available on our web site. Where additional information or advice is required, please consult with showroom staff.

36) Tractor forklift delivery of stone materials to site, no allowance to move tiles to designated areas. Hoistage/cranage if required by others.

37) Fabrication/installation program to be discussed.

38) Assume installation to be on ground floor with reasonable access and Installation within the metro area and normal working hours and Non-Enterprise Bargaining Agreement price.

39) No allowance for cutting or edge detailing tiles, unless detailed in quote.

40) Single delivery of stone materials to site, via tractor forklift. No allowance to move to designated areas.